Senior Technical Support Specialist
20 hours ago
This is a critical position that requires an individual who can provide hands-on technical support and guidance to customers, partners, and colleagues in a fast-paced environment.
The Technical Support Advocate will be responsible for troubleshooting issues, explaining product features, and providing best practices to ensure top client satisfaction.
They must maintain efficiency, professionalism, and understanding of our services and team needs to deliver exceptional results.
About You- You are a detail-oriented individual with strong analytical skills and a passion for creating exceptional customer experiences.
- You have at least 3 years of experience in technical support, with a focus on email and chat interactions.
- You possess basic knowledge of web and mobile applications, as well as experience with SaaS products.
We seek impact-driven individuals who are passionate about helping us grow and achieve our purpose.
Our team members are expected to give their best, share their talents and quirks, and champion our core values: Curious, Dynamic, and Authentic.
Key Responsibilities- Provide technical support via phone, email, and chat.
- Respond promptly to inquiries in line with SLAs.
- Diagnose and resolve technical issues efficiently.
- Escalate complex issues appropriately.
- Stay updated with evolving technologies and process changes.
- Bachelor's degree in Computer Science or related field.
- At least 3 years of experience in technical support.
- Basic knowledge of web and mobile applications.
- Experience with SaaS products.
- Mastery of conflict resolution and communication skills.
- Creative problem-solving abilities.
- Good judgment and empathy.
Private Health Insurance, Paid Time Off, and Training & Development opportunities.
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