Advanced Technical Support Specialist

1 day ago

Calamba, Calabarzon, Philippines beBeeTechnical Full time ₱400,000 - ₱800,000
Job Description

As a technical support advocate, you will play a key role in delivering exceptional client experiences and creating meaningful work opportunities.

Our team is dedicated to connecting diverse people with common values, fostering a global community that is boldr in its impact. We are passionate about creating access to dignified work, and our Technical Support Advocate will be instrumental in making this happen.

  • Provide hands-on technical support via phone, email, and chat
  • Respond promptly to customer inquiries, ensuring high client satisfaction
  • Diagnose and resolve technical issues efficiently, escalating complex issues when necessary
  • Stay updated with evolving technologies, adapting to process changes
  • Participate in training to enhance skills and knowledge, sharing expertise with the team and assisting in new member onboarding

Key Responsibilities:

  • Client support and issue resolution
  • Process improvements and technological advancements
  • Team collaboration and knowledge sharing

Requirements:

  • 3+ years of technical support experience, preferably in a dynamic environment
  • General knowledge of web-based and mobile applications, with SaaS product experience
  • Strong analytical and problem-solving skills, with effective communication abilities
  • Able to thrive in a fast-paced environment with minimal supervision
  • Metrics-driven, with experience handling high volumes of interactions

Benefits:

  • Private health insurance
  • Paid time off
  • Training and development opportunities

Additional Requirements:

  • Passion for delivering exceptional customer experiences
  • Experience working remotely as part of a team with little supervision
  • Knowledge of SQL and databases, with log-monitoring tool proficiency

This role requires someone who is proactive, flexible, and committed to driving results-oriented performance. If you are passionate about delivering exceptional client experiences, we want to hear from you

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