Technical Support Expert

24 hours ago


Calamba, Calabarzon, Philippines beBeeSupport Full time $40,000 - $50,000
About the Opportunity

We are seeking experienced Technical Support Analysts/Specialists to complement our team of diverse and talented technical support crew.

You will get to explore emerging technologies in the high-demand Crypto/Blockchain industry and influence our ways of working within a very collaborative environment.

  • You will be supported to understand our business and make high-quality technical solutions to community and customer concerns.
  • You will be a true community advocate, managing and assisting user inquiries on all platforms that we support.
  • You will serve as an escalation point for our community/customer experience in high touch escalations and platform incidents.
  • You will be accountable for managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
Key Skills & Qualifications

Motivated by creating a seamless support experience for our global community base.

  • Minimum of 3 years of relevant experience in incident management, technical support and System Administration.
  • Knowledgeable in various UNIX/Linux commands and functions.
  • Experience supporting a highly automated and dynamic cloud-environment.
  • Demonstrated some experience with end-to-end platform incident management using Zendesk or similar platform.


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