Mandarin Language Technical Specialist

20 hours ago

Calamba, Calabarzon, Philippines beBeeTechnical Full time $95,792 - $129,692
Job Overview

This role is part of a dedicated technical support team, providing 24/7 assistance for transaction initiation and reporting. The successful candidate will be responsible for managing inquiries via phone, email, and internal case transfer.

Key Responsibilities
  • Advocate for clients by troubleshooting connectivity issues and ensuring client satisfaction.
  • Proactively reach out to clients and internal partners to address processing errors or platform changes.
  • Partner with leadership, team members, and business partners to resolve client issues and meet business goals.
Requirements
  • Strong verbal and written communication skills in English and Mandarin.
  • Minimum 5 years of Customer Service experience and 2 years of Technical Support experience.
  • Effective analytical approach, complex problem-solving skills, and ability to work outside of normal coverage hours as needed.

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