Operations Management Expert

7 days ago

Sorsogon, Bicol, Philippines beBeeOperational Full time $90,000 - $120,000
Job Description

We are seeking a skilled Operational Excellence Specialist to join our team. As part of the Customer Success department, this role supports the operational foundation of a newly unified and growing department.

The ideal candidate will play a key role in supporting the tools, processes, and reporting that enable the Delivery team to operate effectively within the Customer Success function.

This is an exciting opportunity for a detail-oriented professional with strong analytical and problem-solving skills to make a significant impact on our operations.

Responsibilities
  • Support the design, implementation, and continuous improvement of operational tools, processes, and reports that enable consistent and scalable delivery operations within the Customer Success department.
  • Assist in identifying operational bottlenecks and inefficiencies within the Delivery team and contribute to the development of standardized solutions in collaboration with cross-functional stakeholders.
  • Maintain and improve automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.
  • Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Conduct data analysis and contribute to reporting and insights that support operational decision-making and performance visibility.
Requirements
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3–5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
What We Offer
  • Fully remote work setup
  • Competitive salary
  • Inclusive work environment & Well-being Program
  • A clear induction program & a mentoring buddy to help you
  • Private health insurance allowance
  • Unlimited time off

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