
Expert Managed Services Professional Wanted
7 days ago
About Your New Position
We are seeking a Managed Services Specialist to support and deliver exceptional service to ISP/MSP business customers worldwide. This is a Full-Time opportunity with multiple shift options available.
A strong proficiency in Mandarin language is required.
Key Responsibilities:
- Provide end-to-end support for customers with a focus on network infrastructure, Internet, and related services.
- Troubleshoot and configure local area networks (Routers, Firewalls) and Microsoft operating systems.
- Support the provisioning and onboarding of new customers for managed services.
- Collaborate with vendors to resolve technical issues and ensure smooth service delivery.
- Own technical issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
- Maintain excellent customer relationships by delivering outstanding support.
- Develop and train fellow engineers on complex technical issues and solutions.
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