Customer Service Team Lead

3 days ago


Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

The role of the Engagement Supervisor at Neksjob is to provide top-notch customer service, encompassing post-sale technical and non-technical support to business and end-consumer customers.

As an Engagement Supervisor, you will be engaged in handling high-volume inquiries, analyzing and resolving customer issues. The position also entails overseeing interactions in a distribution center or walk-in customer service environment.

This leadership role requires specialized knowledge of customer service and support operations, as well as the ability to guide and supervise less experienced professionals.

Key responsibilities include:

  • Providing exceptional customer service through prompt and effective issue resolution
  • Leveraging expertise in customer support operations to drive efficiency and excellence
  • Leading and guiding a team of customer support professionals

In this role, you will have the opportunity to make a significant impact on the customer experience and contribute to the success of Neksjob.



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