Team Lead for Remote Customer Service
4 days ago
This role encompasses managing both technical and non-technical customer support functions, ensuring that customer needs are met with efficiency and professionalism. The ideal candidate will oversee and manage daily activities of a team of customer service representatives, ensuring effective response to both high-volume, low-complexity inquiries and lower-volume, higher-complexity inquiries.
Job Requirements
- At least 3 years of experience in customer service, preferably with 1 year of supervisory experience.
- Ability to analyze complex customer issues, provide solutions, and maintain customer satisfaction.
- Strong leadership skills, ability to motivate and guide a team.
Contact Information
Please submit your resume and cover letter to apply for this opportunity.
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