Operations Manager for Customer Service Team
3 days ago
**Job Overview**
TASQ Staffing Solutions is seeking a seasoned Deputy Manager to join our team in Cebu. This role is responsible for leading a customer service team and ensuring exceptional service delivery.
**Key Responsibilities:**
- Maintain various matrices defined by the client
- Independently handle customer care issues & service problems, coordinate escalations, assess customers needs
- Motivating team through effective management, career development & implementation of reporting mechanisms
- Liaison with other areas of the company affecting technical support
- Analysis of reports including process dashboards, team performance reports, initiating appropriate actions plans & initiate trainings
**Requirements & Skills:**
- Graduate of Any Course
- With 4-6 years relevant experience
- Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools
- Excellent verbal & written communication & presentation skills
- Good interpersonal and people management skills with good problem solving approach
- Expert knowledge of service procedures
- Good analytical skills for MIS, number crunching & reporting to internal and external customers
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