Operations Manager for Customer Service Team

3 days ago


Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

**Job Overview**

TASQ Staffing Solutions is seeking a seasoned Deputy Manager to join our team in Cebu. This role is responsible for leading a customer service team and ensuring exceptional service delivery.

**Key Responsibilities:**

  • Maintain various matrices defined by the client
  • Independently handle customer care issues & service problems, coordinate escalations, assess customers needs
  • Motivating team through effective management, career development & implementation of reporting mechanisms
  • Liaison with other areas of the company affecting technical support
  • Analysis of reports including process dashboards, team performance reports, initiating appropriate actions plans & initiate trainings

**Requirements & Skills:**

  • Graduate of Any Course
  • With 4-6 years relevant experience
  • Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools
  • Excellent verbal & written communication & presentation skills
  • Good interpersonal and people management skills with good problem solving approach
  • Expert knowledge of service procedures
  • Good analytical skills for MIS, number crunching & reporting to internal and external customers


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