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Customer Service Team Lead
7 days ago
**Job Description**
At BEST CAREERS AND OPPORTUNITIES, we are seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our leadership team, you will be responsible for driving the performance of our contact center operations and ensuring that our agents deliver exceptional customer experiences.
The successful candidate will have a proven track record in managing teams and driving results in a fast-paced contact center environment. You will be responsible for coaching, shadowing, and supporting your direct reports to ensure they have the skills and knowledge needed to excel in their roles.
In this role, you will also be responsible for identifying and growing talent within the team, leading and motivating direct reports, and ensuring that the team's performance is aligned with business objectives. You will work closely with other leaders to develop and implement strategies to drive customer satisfaction, quality, and productivity.
We are looking for someone who is able to adapt quickly to changes in workflows, processes, and procedures, and who has a strong focus on customer experience and delivering high-quality service. If you have a passion for leading high-performing teams and are committed to driving results, we want to hear from you
