Senior Technical Solutions Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeZoho Full time ₱85,000
Job Description

This is a senior role that requires extensive experience in designing, developing and supporting various applications across multiple platforms.

Key Responsibilities
  • Zoho Application Development
    - Develop, customize and optimize Zoho applications using Deluge script, APIs and widgets.
    - Create Zoho Creator applications, custom HTML pages and CRM canvas views.
    - Build error-free, functional applications tailored to project requirements.
  • Client Support & Communication
    - Provide first-line Help Desk support for Zoho applications via email and phone.
    - Communicate effectively with clients to address system changes, troubleshoot issues and provide ongoing support.
    - Assist with onboarding new clients, including form design, training and guidance.
  • Integration & Migration
    - Implement and integrate systems such as Stripe, Xero, Zoho Books and Zoho Inventory.
    - Manage and reconcile data migrations using Zoho Analytics to ensure accuracy.
  • Training & Documentation
    - Prepare user guides, training materials and marketing documents.
    - Maintain comprehensive documentation of project workflows, timesheets and milestones.
  • General Administration
    - Manage user accounts, including setup, modifications and troubleshooting.
    - Follow up on Zoho support tickets and ensure all client documents are securely filed.
  • Project Management
    - Collaborate on task estimations and project requirements outlined in Zoho Projects.
    - Ensure timely updates of task statuses, milestones and deliverables.

This position offers the opportunity to work on diverse projects requiring strong technical expertise and excellent communication skills to deliver impactful solutions for our clients.

Requirements
  • Zoho Ecosystem Expertise
    - Extensive experience with Zoho One, CRM, Creator, Books, Inventory, Desk, Flow, Forms, Sign, Writer and Zoho Analytics.
    - Proficient in developing with Deluge script and API integrations.
  • Technical Skills
    - Strong coding skills in HTML, JavaScript and other relevant programming languages.
    - Hands-on experience with data migration and reconciliation.
    - Ability to configure third-party integrations, including Stripe and Xero.
  • Communication Skills
    - Strong English written and verbal communication skills.
    - Confident and professional phone manner for client-facing interactions.
    - Ability to prepare clear, concise training materials and respond effectively to written enquiries.
  • Analytical & Problem-Solving
    - Robust testing capabilities to identify and resolve system issues.
    - Ability to improve and optimize workflows and system configurations.
  • Client-Facing Skills
    - Strong interpersonal skills for engaging with clients during onboarding and support.
    - Experience designing client onboarding processes and providing training.
  • Project Management Skills
    - Proficiency in using Zoho Projects or similar tools to manage tasks, timelines and deliverables.
    - Detail-oriented approach to updating documentation and timesheets.
  • Soft Skills
    - Exceptional organisational skills and ability to prioritise tasks.
    - Adaptability to perform various administrative and technical tasks based on business needs.

This is a full-time role, not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

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