Senior Technical Support Specialist

We are seeking a skilled Senior Technical Analyst/M365 Support Engineer to join our team in providing exceptional support services to our clients. This is a fantastic opportunity for someone who enjoys problem-solving and is passionate about delivering top-notch technical expertise.

The ideal candidate will have a strong background in IT infrastructure and application support, with experience in Microsoft technologies such as Azure Active Directory Premium, Windows Server Admin, Exchange server admin, and M365-Exchange online, ODfB.

As a Senior Technical Analyst/M365 Support Engineer, you will be responsible for ensuring that our clients' technology requirements are met, and that their issues are resolved promptly and efficiently. You will work closely with the Technical Escalation and Service Delivery teams to resolve complex technical issues and implement changes.

This role requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional technical support, we would love to hear from you

• Several years of experience in IT industry with respect to infrastructure and application support background, including knowledge of:
• Active Directory
• Azure Active Directory Premium (MFA, Conditional Access, Licensing)
• Windows Server Admin(2012 or later)
• Exchange server admin(2016 or later)
• M365–Exchange online, ODfB
• Teams
• Microsoft Endpoint Manager(Microsoft Intune/EM&S)
• Azure IaaS(RI,HUB
• Customer Focus
• Understand a range of different customer environments
• Communicate with customers at various levels of an organisation
• Able to troubleshoot and resolve complex issues
• Identify problems and evaluate alternative solution
• Good knowledge of the tools and applications (or equivalent) being used internally
• ServiceDesk, Monitoring Reporting/Tool

• Base salary starts at Php 100K
• 25 days paid leave
• Flexible work setup
• HMO & other government benefits

• Be an active member of the team that drives team performance and quality
• Self-motivated, but also able to ask for help, as needed, from within the team and outside the teams for successful case resolution.
• Good numeracy skills and exceptional communication skills
• Analytical: great attention to detail to ensure consistent improvement in the quality
• Work efficiently under pressure to tight deadlines
• Work cross-functionally to solve problems and implement changes
• Work collaboratively in a shared services environment
• Exceed the expectations of internal and external clients through the quality of customer service, meeting their needs and demonstrating the added value of the service provided
• Manage the client relationship in a way, which enables the business to gain maximum value from that relationship. Creates and sustains mutually beneficial relationships
• Contribute fully as a team member, working co-operatively and productively with others, openly exchanging information and supporting colleagues to achieve business goals
• Adopt a total quality approach for self and others. React positively to change to improve performance
• Tackle tasks creatively, evaluating options and adapting/testing out solutions. Seek and try new and better ways of managing tasks to solve problems and gain competitive advantage
• Achieve business goals by establishing priorities, actions and constraints in a logical sequence and checking progress against these plans, taking corrective action as required
• Ensure that information is correctly processed and that work complies with relevant internal rules/procedures. Check work and correct mistakes promptly
• Utilise expertise and experience to review and assist in the development and improvement of other reporting tasks and functions across the business when required