Spanish Bilingual Customer Service Specialist

14 hours ago

Mandaue City, Central Visayas, Philippines beBeeCustomer Full time ₱180,000 - ₱245,000
Job Overview:

We are seeking a highly skilled and motivated Spanish Bilingual Call Center Professional to join our team and provide exceptional support to clients.

The ideal candidate will possess excellent communication skills, be empathetic, responsive, patient, and conscientious in their approach to customer service.

Key Responsibilities:
  • Handle inbound and outbound calls in a courteous, timely, and professional manner.
  • Listen actively to customer needs and concerns, and respond accordingly.
  • Utilize systems and technology to research information and resolve issues as needed.
  • Follow established processes and perform tasks with courtesy and professionalism.
  • Appropriately escalate customer concerns to the managerial team when necessary.
  • Ensure first call resolution through effective problem-solving and call handling.
  • Comply with requirements surrounding confidential and personal information.

Essential Skills and Qualifications:
  • Fluent bilingualism in English and Spanish
  • Excellent customer service skills
  • Strong communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Basic computer skills and knowledge of software applications
  • Good problem-solving and analytical skills
  • Professionalism and courtesy in all interactions

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