Customer Service Leadership Position

2 weeks ago

Cebu City, Central Visayas, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000

Our company is seeking a dedicated leader to oversee customer service staff activities and drive team performance. The ideal candidate will possess excellent communication skills and be able to motivate a team of representatives.

Job Overview

The Customer Service Team Leader will play a pivotal role in achieving organizational goals by ensuring high job satisfaction within the team. This includes overseeing daily operations, monitoring call quality, and providing feedback and coaching to improve service standards.

Responsibilities
  • Oversee customer service staff activities, ensuring adherence to performance standards and company policies.
  • Monitor and evaluate calls, providing feedback and coaching to improve service quality.
  • Drive team performance to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Requirements

Applicants should have a bachelor's or college degree in any field, as well as a management background. A minimum of two years of supervisory experience in customer service or sales is also required.

  • A bachelor's or college degree in any field, as well as a management background.
  • At least two years of supervisory experience in customer service or sales.
  • Proficient in using technology, including computers and strong Excel, PowerPoint, and Outlook skills.
  • Excellent communication skills in English and effective people management capabilities.
Benefits

Working onsite in Cebu provides an opportunity for growth and development in a fast-paced environment. The successful candidate will be responsible for managing stress and resolving conflicts while maintaining a positive attitude.

  • Ability to manage stress and resolve conflicts in a fast-paced environment.
  • Experience in background checks, pre-employment screening, or human resources is beneficial.

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