Customer Service Leadership Role

8 hours ago


Cebu City, Central Visayas, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000
Job Title: Assistant Manager-Voice-Customer Service

Seeking an accomplished professional to oversee a team of customer service representatives.

Key Responsibilities:
  • Manage and drive performance of the team, fostering growth and productivity.
  • Provide strategic support through transaction monitoring and meeting SLA targets.
  • Analyze data, identify areas for improvement, and implement corrective actions.
  • Collaborate with cross-functional teams to optimize service delivery and enhance client relationships.
Required Skills and Qualifications:
  • Proven leadership experience in customer-facing roles.
  • Excellent analytical and problem-solving skills.
  • Strong communication and collaboration abilities.
  • Mid-senior level professional with full-time employment type.
Employment Type and Seniority Level:
  • Full-time position with mid-senior level seniority.
Benefits:
  • Opportunity to develop leadership skills and advance career.
  • Chance to collaborate with diverse stakeholders and improve service quality.
  • Professional growth and development opportunities.


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