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Transformational Leadership Position

2 weeks ago

Cebu City, Central Visayas, Philippines beBeeManagement Full time ₱900,000 - ₱1,200,000
Job Title:

Executive Team Lead

About the Role:

This leadership position involves driving positive change in key performance indicators such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, and Net Promoter Score.

The successful candidate will work with direct reports to identify opportunities for improvement and implement metric-based goals that drive teams towards higher performance and quality expectations.

This role also entails monitoring costs and losses incurred by managing team's contribution to the overall customer experience budget.

A key responsibility is ensuring employee happiness by collaborating with Leads to create strong connections within the team and utilizing effective communication to translate the client's mission into meaningful and clear goals.

Maintaining ultimate responsibility for team structure, recruiting, onboarding, and training by working with senior leadership, direct reports, and other business partners.

The ideal candidate will use learnings from team members to identify opportunities and advocate for product improvements that support the team's strategy and the needs of the customer.

Navigating the team through an ever-changing business landscape by communicating and managing change effectively.

Key Qualifications:
  • Bachelor's Degree in any field
  • Minimum 3 years of experience in contact centre operations
  • Excellent understanding of customer satisfaction, Net Promoter Score, and quality programs
  • Strong organizational and time management skills
  • Effective facilitation skills in client and staff meetings
  • Excellent verbal and written communication skills in English
What We Offer:
  • Attractive remuneration packages
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for career growth
  • Positive company culture for personal growth
  • Flexible working arrangements
  • Career coaching and mentoring by experts in the field