Senior Leadership Position

2 days ago

Cebu City, Central Visayas, Philippines beBeeLeadership Full time ₱5,200,000 - ₱7,400,000
Team Leader Position

We are seeking a highly skilled and experienced Team Leader to join our organization. As a Team Leader, you will be responsible for managing teams of agents and ensuring that they meet client needs.

  • Manage teams of agents to ensure client satisfaction.
  • Develop and implement strategies to improve team performance.
  • Maintain open communication with the team, providing regular feedback and coaching.
  • Monitor attendance and punctuality, escalating any issues to HR as needed.
ResponsibilitiesPerformance Quality Management

You will be responsible for monitoring and assessing the performance of team members, providing timely feedback through regular coaching and performance reviews.

  • Monitor and assess team member performance.
  • Provide regular coaching and feedback.
  • Ensure team members are properly trained and equipped to meet client needs.
Logistics

You will be responsible for ensuring that team members have the necessary equipment and resources to sustain service levels.

  • Ensure team members have the necessary equipment and resources.
  • Recommend alternatives to existing products or tools.
Internal Coordination

You will work closely with the Senior Manager for People to develop career paths for team members and create comprehensive training plans.

  • Work with the Senior Manager for People to develop career paths.
  • Create comprehensive training plans for team members.
  • Provide guidance to advisors and analysts to foster growth and development.
External Communications

You will be the primary point of contact for clients, handling complex requests and complaints in a timely and efficient manner.

  • Handle complex client requests and complaints.
  • Demonstrate mastery of company offerings and services.
  • Identify opportunities for continuous improvement and additional client value.
Requirements

To be successful in this role, you will need:

  • Bachelor's/College Degree in a related field.
  • At least 2 years of experience leading supervision/leadership roles.
  • At least 3 years of client-facing experience.
  • At least 2 years of experience providing coaching.
  • Basic knowledge of Root Cause Analysis.
  • Lean Six Sigma knowledge is a plus.
  • Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs, Google Slides) and MS Office applications.
  • Excellent verbal and written communication skills.
  • An ability to understand and communicate complex ideas to others.
  • Aptitude to quickly learn and navigate new technology, systems, and applications.
  • Ability to accept feedback gracefully and with an open mind.
  • Excellent interpersonal skills.
Benefits

We offer a range of benefits to support your personal and professional development, including:

  • Private Health Insurance.
  • Paid Time Off.
  • Work From Home options.
  • Ongoing Training and Development opportunities.

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