Operations Assistant

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeOperations Full time $60,000 - $70,000

Job Title: Operations Support Specialist

Operations Support Specialist

As a key member of our operations team, you will play a crucial role in ensuring the smooth day-to-day functioning of our organization.

Key Responsibilities:

  • Manage and maintain project management systems to optimize workflows and streamline processes.
  • Track and follow up on operational tasks and deliverables to ensure timely completion.
  • Create and document SOPs and internal templates to standardize operations.
  • Identify inefficiencies and propose improvements to workflows and systems.

Client-Facing Roles:

  • Assist with onboarding processes and preparation of welcome materials for clients.
  • Coordinate with other team members and vendors to provide exceptional client experiences.
  • Support retention and satisfaction efforts to foster long-term relationships with clients.

Technology and Tools:

  • Manage tools such as Asana, Clio, Microsoft Office Suite (Outlook, Word), OneDrive, Slack, Clay, and Canva.
  • Troubleshoot technical issues and support colleagues in using these tools effectively.
  • Recommend and help implement new software or process automations to enhance efficiency.
  • Utilize AI tools like ChatGPT to streamline operations where appropriate.

Reporting and Documentation:

  • Maintain internal dashboards, task trackers, and project reports to facilitate data-driven decision-making.
  • Assist with meeting agendas, process reviews, and documentation maintenance to ensure consistency.
Required Skills and Qualifications

The ideal candidate will possess:

  • At least 2 years of experience in operations or project coordination within a professional setting.
  • Previous remote work experience in a professional environment.
  • Proven ability to create and implement workflows or processes from scratch.
  • Strong English communication skills.
  • Experience working with Asana or similar project management tools.
  • Availability to work full-time with significant overlap with Pacific Standard Time (PST).
Soft Skills
  • Highly organized and methodical approach to work.
  • Strong initiative and self-direction, with the ability to work independently.
  • Curious and inquisitive nature, with a desire to learn new tools and solve problems.
  • Clear and professional communication skills (written and verbal).
  • Collaborative mindset, comfortable receiving and providing feedback.
  • Honest, accountable, and dependable attitude.
  • Adaptable to changing priorities or environments.
  • Client-focused mindset, even in back-office tasks.
Hard Skills
  • Project management tool proficiency (Asana preferred).
  • Strong digital fluency and ability to quickly learn new platforms.
  • Excellent document formatting and file management skills.
  • Working knowledge of Microsoft 365 (especially Outlook and Word).
  • CRM familiarity (Clio or similar).
  • Experience with cloud-based tools (OneDrive, SharePoint, Slack).
Benefits

This role offers opportunities for growth and development, as well as a dynamic work environment that values teamwork and collaboration.

A competitive salary and benefits package will be provided to successful candidates.

We are an equal opportunities employer and welcome applications from diverse candidates.

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