Workers' Compensation Coordinator

Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a Workers' Compensation Coordinator who will manage and coordinate the administration of workers' compensation claims and programs within the organization. The role involves ensuring compliance with Workers' Compensation Board (WCB) regulations, facilitating the claims process, and providing support to employees who have been injured on the job. The candidate will serve as a liaison between employees, healthcare providers, insurance carriers, and internal stakeholders to facilitate timely and effective resolution of workers' compensation matters.

Note: To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Receive, review, and process workers' compensation claims filed by employees, ensuring accuracy and completeness of documentation.
• Submit initial and ongoing claims reports to the Workers' Compensation Board (WCB) and insurance carriers as required by regulations.
• Maintain detailed and up-to-date records of workers' compensation claims, including incident reports, medical records, and correspondence.
• Ensure compliance with recordkeeping requirements and facilitate access to documentation for audits and reviews.
• Serve as the primary point of contact for employees, supervisors, healthcare providers, and insurance representatives regarding workers' compensation matters.
• Facilitate communication and collaboration between stakeholders to expedite claims processing and resolution.
• Develop and implement return-to-work programs and accommodations for employees recovering from work-related injuries or illnesses.
• Coordinate with supervisors and departments to identify suitable transitional duties and facilitate the return of employees to productive work activities.
• Coordinate benefits administration for employees on workers' compensation leave, including continuation of wages, medical benefits, and disability accommodations.
• Ensure compliance with company policies, collective bargaining agreements, and legal requirements related to workers' compensation benefits.
• Identify trends, patterns, and root causes of workplace injuries and accidents to inform proactive risk mitigation strategies.
• Collaborate with safety committees and departments to implement safety programs, training initiatives, and ergonomic solutions.
• Stay informed about updates and changes to workers' compensation laws, regulations, and reporting requirements.
• Prepare and submit required reports, filings, and documentation to regulatory agencies and insurance carriers in a timely manner.

Qualifications

• Bachelor's degree in Human Resources, Occupational Health and Safety, Business Administration, or related field preferred.
• Proven experience in workers' compensation administration, claims management, or related roles.
• Knowledge of Workers' Compensation Board (WCB) regulations, procedures, and best practices.
• Strong analytical skills and attention to detail, with the ability to interpret and analyze complex medical and legal documents.
• Excellent communication and interpersonal skills, with the ability to interact professionally with employees, healthcare providers, and insurance representatives.
• Proficiency in Microsoft Office Suite and familiarity with workers' compensation software systems.
• Ability to maintain confidentiality and handle sensitive employee information with discretion.
• Strong organizational skills and the ability to prioritize tasks and meet deadlines in a fast-paced environment.

Compensation & Benefits

At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent
• Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
• Dental Coverage; In-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people
• Plus, more in-office rewards, raffles, recognition gifts, and treats

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and may need to sit/stand for long periods while using a computer and headset. The employee will regularly operate a computer and office equipment, including a phone, copier, and printer. The employee may occasionally move about the office to accomplish tasks and may lift up to 40 pounds.

Conditions of Employment

• All MCI Locations: Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position: Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodations

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. Contact Human Resources if accommodations are needed.

Equal Opportunity Employer

All aspects of employment at MCI are based on merit and qualifications. MCI maintains a work environment free from discrimination and harassment. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI is an equal opportunity employer.

About MCI

MCI helps customers take on CX and DX challenges differently, providing industry-leading solutions that deliver experiences and drive performance. MCI offers BPO, staff augmentation, contact center services, and IT services. For background and company information, refer to the original description content as provided.

The above job description is a general overview and not an all-inclusive list of duties. The employer can revise the job description at any time. This description is not an employment contract, and either party may terminate employment at any time for any reason.

#J-18808-Ljbffr

---