Workers' Compensation Coordinator

Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we are seeking a Workers' Compensation Coordinator who will manage and coordinate the administration of workers' compensation claims and programs within the organization. The role ensures compliance with Workers' Compensation Board (WCB) regulations, facilitates the claims process, and supports employees who have been injured on the job. The candidate serves as a liaison between employees, healthcare providers, insurance carriers, and internal stakeholders to enable timely and effective resolution of workers' compensation matters.

To be considered, please complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Receive, review, and process workers' compensation claims filed by employees, ensuring accuracy and completeness of documentation.
• Submit initial and ongoing claims reports to the Workers' Compensation Board (WCB) and insurance carriers as required by regulations.
• Maintain detailed and up-to-date records of workers' compensation claims, including incident reports, medical records, and correspondence.
• Ensure compliance with recordkeeping requirements and facilitate access to documentation for audits and reviews.
• Serve as the primary point of contact for employees, supervisors, healthcare providers, and insurance representatives regarding workers' compensation matters.
• Facilitate communication and collaboration between stakeholders to expedite claims processing and resolution.
• Develop and implement return-to-work programs and accommodations for employees recovering from work-related injuries or illnesses.
• Coordinate with supervisors and departments to identify suitable transitional duties and facilitate the return of employees to productive work activities.
• Coordinate benefits administration for employees on workers' compensation leave, including continuation of wages, medical benefits, and disability accommodations.
• Ensure compliance with company policies, collective bargaining agreements, and legal requirements related to workers' compensation benefits.
• Identify trends, patterns, and root causes of workplace injuries to inform proactive risk mitigation strategies.
• Collaborate with safety committees and departments to implement safety programs, training initiatives, and ergonomic solutions.
• Stay informed about updates and changes to workers' compensation laws, regulations, and reporting requirements.
• Prepare and submit required reports, filings, and documentation to regulatory agencies and insurance carriers in a timely manner.

Qualifications

• Bachelor's degree in Human Resources, Occupational Health and Safety, Business Administration, or related field preferred.
• Proven experience in workers' compensation administration, claims management, or related roles.
• Knowledge of Workers' Compensation Board (WCB) regulations, procedures, and best practices.
• Strong analytical skills and attention to detail, with the ability to interpret and analyze complex medical and legal documents.
• Excellent communication and interpersonal skills, with the ability to interact professionally with employees, healthcare providers, and insurance representatives.
• Proficiency in Microsoft Office Suite and familiarity with workers' compensation software systems.
• Ability to maintain confidentiality and handle sensitive employee information with discretion.
• Strong organizational skills and the ability to prioritize tasks and meet deadlines in a fast-paced environment.

Compensation & Benefits

At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives.

• HMO Coverage plus a dependent option; Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
• Dental coverage; In-house dental assistance worth ₱5,000
• Free meals during training
• Career growth and learning; Allowances for rice, clothing, laundry, and meals
• Performance and loyalty bonuses; Frequent disinfection and fogging in the workplace
• Opportunities for growth and promotion; Employee shuttle services
• Company retreats and off-site events; Networking opportunities
• Additional in-office rewards, raffles, recognition gifts, and treats

What You Can Expect From MCI

We offer benefits and incentives that go beyond a paycheck. Our team members enjoy a balance of support and growth opportunities. Benefits may vary by geography, but the core commitment remains the same: rewarding effort and creating a valued work environment.

If you're ready to join a company that recognizes your contributions and supports your growth, apply today.

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and may sit/stand for long periods while using a computer and telephone headset. Regular use of a computer and office equipment is required. Occasional movement around the office may be necessary, with the ability to lift up to 40 pounds.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a LEVEL II background and/or security investigation with fingerprint; job offers are contingent on results.
• Must be willing to submit to drug screening; job offers are contingent on results.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations to qualified applicants or employees with a disability, unless undue hardship would result. If accommodations are needed, please contact Human Resources.

Equal Opportunity Employer

MCI and its subsidiaries are committed to a diverse and equal-opportunity work environment. All employment decisions are based on merit and qualifications. MCI prohibits discrimination or harassment based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other protected characteristic. Qualified applicants with criminal histories will be considered in accordance with applicable laws. MCI reserves the right to revise this job description at any time. This description is not an employment contract and either party may terminate employment at any time for any reason.

About MCI (Parent Company)

MCI helps customers address CX and DX challenges with industry-leading solutions. We provide BPO, staff augmentation, contact center services, and IT services. MCI has multiple facilities across North America and beyond and employs 10,000+ people with 150+ client partners across various brands.

The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, or qualifications. Supervisors may assign additional tasks. The employer reserves the right to update this description at any time. This is not a contract of employment.

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