Support Expert

1 week ago

Hagonoy, Central Luzon, Philippines beBeeTechnical Full time ₱250,000 - ₱500,000

Job Description:


As a Technical Support Specialist, you will provide expert support on products and troubleshoot technical challenges via live chat and tickets to exceed customer expectations.


Key responsibilities include:

  • Providing timely and effective support to customers via live chat and tickets
  • Simplifying technical issues of varying complexity into actionable steps that customers of all expertise levels can follow
  • Contributing to different projects that enhance the customer experience based on evolving customer and organizational needs
  • Enhancing AI Assistants to deliver smarter, more intuitive support that improves the customer experience
  • Staying updated on product updates, services, features, and the latest web hosting technologies to assist customers effectively

Requirements include:

  • Fluent English (C1 or native), written and spoken
  • Experience in customer support in tech environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions
  • Exceptional communication skills
  • Understanding of fundamental concepts in web hosting (domains, DNS, emails, control panels, and website troubleshooting)

Benefits of this Role:

  • Advanced understanding of web hosting technologies, server management, and performance optimization
  • Proficiency with content management platforms (e.g., WordPress), hosting control panels, email services, domain management systems, and customer support platforms
  • Experience contributing to or improving AI-powered systems

We offer limitless learning opportunities and flexible work arrangements to help you grow professionally and personally.

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