Senior Benefits Coordinator

2 weeks ago

Porac, Philippines beBeeEmployment Full time ₱1,800,000 - ₱2,200,000

Job Description

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  • The Benefits Specialist III Role

  • This role is a pivotal position within our organization. The Benefits Specialist III will provide employer support for benefit inquiries from assigned customers in North America.

  • Responsibilities
    • Triage Inquiries & Provide Solutions: Triage inquiries and issues for assigned customers and provide solutions via our CRM tool as outlined by our team's guidelines.
    • Tier II Support: Provide tier II support for questions from the Employee Contact Center. Engage the customer for Appeals and close the loop with the employee.
    • Configuration: Understand and explain benefit features and benefit plan configuration. Research possible configuration issues and assist with providing solutions.
    • Benefit Testing: Test changes to plan configuration and release items impacting benefits, if needed.
    • Create Standard Operating Procedures: Create Standard Operating Procedures (SOPs) for new customers and customize to customer requirements.
    • Benefit Process Support: Respond to questions from the processing team regarding standard benefit processes and pull in other leaders to assist when necessary.
    • Open Enrollment Support: Participate in the Open Enrollment project by providing support for testing and other OE related processes.
    • Process Improvements: Participate in process improvement projects and support internal organizational change initiatives; recommend product enhancements that will benefit our customers or the Managed support model.
    • Customer Satisfaction: Maintain the highest level of customer satisfaction through a detailed understanding of the customers business needs and business practices.
  • Required Skills and Qualifications
    • 3+ years in US benefits is required.
    • A high school diploma or GED is required. A bachelor's degree in business, human resources, or equivalent experience is desired.
    • Excellent communication skills, both verbal and written, in English are mandatory. Strong organizational skills, attention to detail, time management skills, strong customer focus, analytical and problem-solving abilities, and the ability to work individually and in a team environment.
    • Demonstrated detailed understanding of US benefit compliance, and knowledge of regulatory requirements.
  • Benefits

  • We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

  • Other Opportunities

  • Our company encourages personal and professional growth, volunteer days, and charity involvement. This role offers opportunities for you to thrive both in your career and personal life.

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