Senior Case Coordinator

Overview

Senior Case Coordinator (Work From Home) role at Persona. This is a full-time, long-term position dedicated to serving one client, with 100% remote work. Persona is a talent agency that recruits, trains, and staffs remote professionals and supports long-term career opportunities.

We are looking for a Legal Case Coordinator to facilitate the smooth progression of client matters by managing workflows, tracking case statuses, and resolving workflow issues. This role ensures timely task completion, supports reporting, and promotes clear communication to maintain high operational standards.

Responsibilities — what you\'ll do

• Monitor and track the firm’s legal workflow pipeline to ensure tasks and cases progress within deadlines and milestones.
• Review case statuses weekly to identify overdue tasks, retainer replenishment needs, or delays requiring attention or resource adjustments.
• Communicate with attorneys, paralegals, and support staff to clarify task assignments, address workflow issues, and ensure progress is maintained.
• Assist in preparing and maintaining reports to highlight case progress, workflow patterns, and areas needing improvement.
• Conduct routine checks in the case management system to ensure deadlines, time entries, and documentation are accurate and up-to-date.
• Coordinate and facilitate case status meetings with the legal team, ensure active cases are discussed, next steps identified, and tasks assigned appropriately.
• Provide updates to the Law Firm Administrator on case pipeline status and escalate ongoing challenges requiring higher-level intervention.
• Assist in implementing changes or improvements to workflows as directed by leadership, offering feedback and suggestions when appropriate.
• Foster a collaborative work environment by facilitating effective communication across teams to ensure consistent handling of client matters.
• Other duties or projects as requested.

Requirements

• 3 years of experience in a legal environment (e.g., case coordination, paralegal work, or legal operations).
• Strong understanding of legal workflows and case management processes.
• Proficiency with Microsoft Office Suite and case management systems.
• Commitment to maintaining confidentiality and exercising discretion with sensitive information.
• General knowledge of legal terminology and procedures.
• Exceptional organizational skills with attention to detail and accuracy.
• Fully fluent in English.
• Ability to work U.S. business hours (Pacific, Central, or Eastern Time).
• Career-oriented mindset; this position is for serious, long-term candidates.

Preferred Qualifications

• Experience with case management software and legal workflow tools; familiarity with Clio is a plus.
• Certification in legal studies is preferred.

Other qualities we look for

• Effective interpersonal skills and ability to collaborate across teams.
• Ability to learn and adapt to new technologies quickly.
• Strong verbal and written communication skills.
• Time management and prioritization abilities.
• Problem-solving with minimal guidance, intellectual curiosity, resourcefulness, professionalism.

What we offer

• Competitive salaries.
• Permanent ability to work from anywhere in the world.
• Opportunities for growth and advancement.
• Fast-paced, collaborative environment.
• Warm, friendly company culture.
• Full benefits.

Benefits at Persona

• Health insurance.
• Unlimited paid time off (sick and vacation).
• Annual performance-based bonuses.
• Monthly tech allowance.
• Opportunity to be paid in your currency of choice.

This is a full-time, long-term role dedicated to one client. All roles at Persona are 100% work-from-anywhere. We provide guidance for remote work setup and will match you to a client company aligned with your background and goals.

Visit our website for more information:

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