Operations Excellence Specialist

1 week ago

San Fernando, Central Luzon, Philippines beBeeOperations Full time $40,000 - $60,000

Operations Manager Role Description:

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The Operations Manager is a critical position that oversees the day-to-day activities of a team, ensuring seamless execution and high-quality results. This role involves managing multiple tasks, prioritizing projects, and leading by example.

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Key Responsibilities:

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  • Manage Cluster/Community Performance by monitoring key performance indicators (KPIs) and implementing corrective actions as needed.">
  • Complete weekly coaching sessions and call audits to ensure compliance with established standards.">
  • Participate in weekly huddles to discuss operational goals, challenges, and strategies for improvement.">
  • Collaborate with the Operations Team to develop and implement continuous improvement initiatives, training programs, and action plans.">
  • Serve as a client advocate, providing exceptional service and support to internal and external stakeholders.">
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Qualifications and Skills:

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  • Bachelor's Degree or equivalent experience in operations management, business administration, or a related field.">
  • Minimum three years of experience in operations and management roles, with a proven track record of success.">
  • Strong analytical skills, including data interpretation, trend analysis, and problem-solving abilities.">
  • Excellent leadership skills, with the ability to motivate and direct teams toward achieving common goals.">
  • Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders.">
  • Ability to work efficiently under pressure, manage competing priorities, and maintain a high level of productivity.">
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Benefits and Opportunities:

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  • Competitive compensation package, including salary and benefits.">
  • Opportunities for professional growth and development through training, mentorship, and career advancement.">
  • Collaborative and dynamic work environment, with a focus on teamwork and mutual support.">

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