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Operational Oversight Specialist
3 weeks ago
This is a unique opportunity for an organized and goal-oriented individual to join our team as an Operational Oversight Specialist. We are looking for someone who can effectively manage high-performing teams and ensure operational excellence.
About the Role- The primary focus will be on managing the overall service delivery of content moderation programs, ensuring adherence to SLA, quality, and compliance standards.
- Key responsibilities include reviewing daily/weekly operational performance metrics, leading teams in achieving performance goals, and collaborating with quality and training teams.
- The successful candidate will also provide regular feedback to clients on emerging trends, policy challenges, and improvement opportunities based on agent reports and user content insights.
Required Skills and Qualifications:
- Strong understanding of content moderation, digital platforms, or trust & safety ecosystems.
- Excellent stakeholder management, communication, and interpersonal skills.
- Demonstrated leadership in managing high-performing operational teams.
- Strong analytical and problem-solving skills; ability to interpret data and drive insights.
Benefits:
- A collaborative and supportive environment with opportunities for career growth.
- Ability to handle exposure to sensitive or explicit content as part of the job.
Others:
- Bachelor's degree in any discipline preferred but not required.
- Prior experience handling sensitive or regulated content is a plus.
