Supervisor of Operational Excellence

1 day ago


San Fernando, Central Luzon, Philippines beBeeLeader Full time ₱800,000 - ₱1,200,000
Job Summary

The role of a Quality Assurance Supervisor is to oversee the productivity of QA teams and aid in their effectiveness.

The ideal candidate will have strong organizational qualities, confidence, sound communication, and customer service skills.

  • Prepare weekly Sampling Plans and share with the QA team.
  • Ensure all types of transactions are monitored in assigned programs.
  • Conduct audits as recommended by COPC – Live, Recorded, and Side-by-Side.
  • Track QA feedback based on call audits to improve consultant performance.
  • Verify QA accuracy through ATA and Calibration.
  • Prepare and share Gage R&R reports.
  • Consult with QAs on parameters during need.
  • Conduct frequent QA reviews and provide insights to focus areas.
Key Responsibilities

Leadership

  • Facilitate QA teams to conduct NH trainings during Nesting.
  • Communicate insights and analysis regularly to Service Delivery, Training, etc.
QualificationsTechnical/Professional Skills Required
  • Good knowledge of quality metrics, measurements, and thresholds/targets.
  • Understanding of critical and non-critical errors in transactions.
  • Investigative and business writing skills.
  • Ability to create reports using various tools and applications.
  • Risk analysis skills.
  • Basic exposure to statistical tools and approaches, trend analysis & cause analysis.
  • Working knowledge of MS Office (Word, Excel & PowerPoint).
Behavioral Attributes
  • Hard-working, innovative, and meticulous.
  • Good decision-making and problem-solving abilities.
  • Team handling and people management skills.
  • Very good communication and analytical skills.
  • Proactive approach rather than reactive.

All information will be kept confidential according to EEO guidelines.



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