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Google Team Leader

1 week ago

Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Title: Google GDO (Team Lead)

We are seeking a highly skilled and experienced Team Lead to join BEST CAREERS AND OPPORTUNITIES in Manila and Cebu, Philippines.

Responsibilities:
  • Oversee a team of Production Specialists
  • Respond promptly and professionally to clients and internal stakeholders
  • Handle and resolve customer complaints, identify priority issues, and escalate as necessary
  • Foster strong personal relationships with customers and drive positive engagement
  • Ensure compliance with company policies and procedures
  • Drive team performance and meet client metrics within Service Level Agreements
  • Support process stability and provide coaching to team members
  • Analyze data and create business analytics reports
  • Develop and maintain customer-facing reports and dashboards
  • Work on employee financials, performance reports, and talent management
  • Identify challenges in meeting client performance metrics and develop action plans
Requirements:
  • Bachelor's Degree or higher
  • At least 3 years of experience
Key Skills:
  • Data analysis and reporting
  • Customer relationship building
  • Process management
  • Leadership and coaching
  • Quality assurance and control