Support Advocate

1 day ago


Iloilo City, Western Visayas, Philippines beBeeTechnical Full time ₱2,000,000 - ₱4,000,000

Job Opportunity

  • Providing technical support to customers via various channels.

Responsibilities

  • Deliver exceptional customer experiences through prompt and effective technical troubleshooting.
  • Provide feature explanations, best practice guidance, and product knowledge to clients.
  • Collaborate with cross-functional teams to ensure seamless customer support.
  • Stay up-to-date with evolving technologies and process changes to enhance skills and knowledge.
  • Participate in training and development programs to improve performance.

Requirements

  • At least 3 years of experience in technical support, preferably with email and chat support.
  • Basic understanding of web and mobile applications, as well as SaaS products.
  • Excellent communication, problem-solving, and conflict resolution skills.
  • Able to work independently with minimal supervision in a dynamic environment.
  • Proficient in English (written and spoken).

Benefits

  • Private Health Insurance
  • Paid Time Off
  • Training & Development


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