Healthcare Support Advocate

1 day ago

Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time ₱500,000 - ₱800,000

We are seeking a Patient Support Representative to join our team. The role involves providing exceptional support to patients and their families, ensuring a seamless and empathetic experience.

Key Responsibilities:
  • Respond promptly and professionally to patient enquiries via phone, email, and other channels, delivering clear and concise information about our services.
  • Manage incoming leads and conduct timely follow-ups to maximise engagement and conversion, reactivating past patients through proactive outreach and regular communication.
  • Accurately record and update all interactions in our lead management and CRM systems, tracking, analysing, and reporting on lead conversion rates and relevant performance metrics.
  • Schedule initial consultations and follow-up appointments, ensuring coordination with our team and handling payment transactions, providing transparent pricing information and guiding patients through payment options.
  • Follow all scripts, procedures, and internal systems with precision to ensure consistency and compliance, maintaining a disciplined and efficient approach to daily tasks and workflows.
  • Deliver exceptional customer service and uphold a patient-first experience at every touchpoint, addressing complaints or issues with professionalism and escalating complex matters when required.
  • Perform additional support and administrative tasks as needed, supporting the growth and development of our organisation.
Requirements:
  • Bachelor's degree or Certificate IV in a relevant discipline preferred, with at least 3 years of experience in a customer service or sales support role within a healthcare environment.
  • Strong background in the medical or allied health field is highly desirable, with excellent verbal and written communication skills and a personable and empathetic approach.
  • High level of discipline in following procedures, scripts, and workflow systems, with ability to balance warm patient interactions with timely task completion.
  • Strong time management and multitasking abilities in a fast-paced setting, with competency in CRM and lead management tools.
  • High standards of professionalism, confidentiality, and integrity, with self-motivation and ability to work independently and collaboratively as part of a small team.
  • A genuine interest in helping people and supporting their health journey, with a passion for delivering exceptional patient outcomes.

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