Global Transaction Support Specialist

18 hours ago


Iloilo City, Western Visayas, Philippines beBeeTechnical Full time $90,000 - $110,000
Role Overview

This key role is integral to our team, providing 24/7 technical support for transaction initiation and reporting to clients globally. You will collaborate closely with a global team, handling inquiries from various clients and internal partners across multiple products and services.

Job Summary

The Technology Support Specialist plays a vital role in managing and resolving client inquiries via phone, email, and internal case transfer. Key responsibilities include:

  • Timely resolution of client inquiries via multiple channels.
  • Accurate documentation and follow-up on all client interactions.
  • Advocating for clients to ensure their needs are met when working with business partners.
  • Troubleshooting and investigating client connectivity issues, processing failures, and transactional inquiries.


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