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Service Delivery Operations Manager

1 week ago

Makati City, National Capital Region, Philippines Cartrackme Full time

Job Description:

This senior manager role involves overseeing the dealership-sales team, focusing on service standards and key performance indicators (KPIs). Strong coordination between departments is vital to minimize resolution times. The successful candidate will have experience in managing teams and driving process improvements.

Main Responsibilities:

  • Oversee the dealership-sales team to ensure service standards and KPIs are met
  • Maintain strong relationships between departments to achieve efficient resolution times
  • Develop and monitor operational processes for enhanced service delivery, customer satisfaction, and productivity
  • Implement strategic plans to boost sales, customer satisfaction, and retention
  • Handle managerial-level customer complaints and special requests
  • Provide regular reports to management
  • Foster a culture of excellence within the after-sales service teams