Service Delivery and Operations Lead

7 days ago


Quezon City, National Capital Region, Philippines ECLARO Full time

We are seeking an experienced Service Delivery and Operations Lead to join our ECLARO team. As a key member of our operations team, you will be responsible for ensuring client satisfaction and the achievement of key performance indicators/project milestones.

Main Objectives:
  • To manage daily operations of assigned teams to meet client deliverables.
  • To make independent decisions with a major impact on day-to-day operations.
  • To ensure the quality of work for all associates.

This role requires a strong work ethic, good organizational and time management skills, and the ability to consistently produce high-quality work in a high-stress situation. We are looking for someone who takes pride in professionalism, responsibility, and being proactive.

The ideal candidate will have experience working with business applications across multiple business verticals/industries and possess strong interpersonal skills and an ability to effectively interact with a highly technical staff.



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