Customer Service Professional

2 days ago

Pasig, National Capital Region, Philippines beBeeCustomerService Full time ₱31,000 - ₱53,000
Customer Service Representative Position

We are seeking an experienced and skilled customer service professional to provide exceptional support to our clients. As a Customer Service Representative, you will be responsible for handling customer inquiries and issues in a timely and efficient manner.

To succeed in this role, you will need to possess excellent communication skills, both written and verbal. You should also be able to work effectively under pressure, manage multiple tasks simultaneously, and maintain a high level of accuracy in your work.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and instant messaging platforms.
  • Resolve customer complaints and issues in a fair and professional manner.
  • Work collaboratively with other teams to ensure seamless delivery of services.
  • Maintain accurate records of customer interactions and update accounts as necessary.
Required Skills and Qualifications:
  • Bachelor's degree in a relevant field such as business administration or communications.
  • At least 1 year of experience in a customer service role, preferably in a B2C or B2B capacity.
  • Excellent English language skills, with the ability to communicate effectively in writing and verbally.
  • Solid organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment.

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