eCommerce Customer Service Representative

2 hours ago

Pasig, National Capital Region, Philippines MCN Business Process Outsourcing Service Corp Full time ₱240,000 - ₱300,000 per year

eCommerce Customer Service Representative (Day Shift)

Location: Pasig City, Metro Manila

Department: Customer Service – Call Centre

Employment Type: Full-Time

Salary: ₱20,000 – ₱25,000 per month

Join Our Team

MCN Business Process Outsourcing is hiring eCommerce Customer Service Representatives for our day shift If you're passionate about helping customers, enjoy solving problems, and thrive in a fast-paced environment, we want you on our team.

Key Responsibilities:

  • Provide timely and professional support to customers via chat, email, and phone
  • Assist with orders, inquiries, returns, and issue resolution
  • Ensure a smooth and positive shopping experience for every customer
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with team members to improve processes and enhance service quality

  • Requirements:

  • Excellent communication skills (English proficiency is a must)

  • Strong problem-solving abilities and attention to detail
  • Customer-focused mindset and ability to remain calm under pressure
  • Previous experience in customer service or eCommerce support is a plus
Work Schedule:
  • Day Shift (Monday to Friday, 8 AM – 5 PM or as required)
We Offer:
  • Competitive salary and benefits
  • Professional growth opportunities in a dynamic environment
  • Supportive team culture and training programs

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