Customer Service Agent

1 week ago

Barcelona, Philippines beBeeCallCenter Full time ₱180,000 - ₱300,000
Job Title

We are seeking a highly motivated and experienced Call Center Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls.

  • Handle incoming inquiries professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.

You will also need to have strong communication skills, both written and verbal, and be able to work in a fast-paced environment. Prior call center experience is required, as well as a high school diploma or equivalent.

Key Responsibilities:

  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Maintain consistent attendance and adhere to scheduling requirements.

Requirements:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

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