French and English Speaking Customer Support Specialist

5 days ago

Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time ₱233,333 - ₱275,833
Customer Support Role

We are seeking a highly skilled Bilingual French/English Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via phone, email, or chat.

Main Responsibilities
  • Manage inbound and outbound calls with customers and potential leads
  • Assist in lead generation and consultation booking
  • Provide excellent customer support through various communication channels
  • Utilize key tools such as Active Campaign (CRM), Spray-Net Work (proprietary), Front (communication hub), and MyContact Center (phone system) to ensure smooth operations
  • Work closely with team members to follow up on leads and ensure client satisfaction
  • Identify upselling opportunities by recommending relevant services that meet customer needs
  • Perform accurate data entry to ensure customer records are always up-to-date in our system
  • Leave detailed notes in client files for every interaction
  • Apply strong phone etiquette to create a positive customer experience and build long-term loyalty
  • Assess customer needs and offer tailored solutions or services to enhance their experience
Required Skills and Qualifications
  • English and French fluency is required
  • Strong English communication skills, including the ability to understand a variety of accents
  • Experience with Microsoft Office and CRM systems (Active Campaign preferred)
  • General computer proficiency is required
  • Familiarity with customer service platforms and communication tools (Front, MyContact Center)
  • Self-motivated, outgoing, resourceful, and coachable
  • Strong time-management skills and organizational efficiency
  • Ability to work independently with a fast, reliable internet connection (minimum 70 Mbps, 200 Mbps above is preferred)
  • Previous experience in customer service or similar roles is preferred
  • CRM experience and sales experience are nice to have but not required

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