Multilingual Customer Support Advocate

5 days ago

Sorsogon, Bicol, Philippines beBeeCustomer Full time $30,000 - $60,000
French-Speaking Customer Support Professional

We are seeking a highly skilled and customer-focused professional to fill this key role. The ideal candidate will have excellent written and verbal communication skills, as well as experience in customer service or a similar field.

Key Responsibilities:
  • Serve as the first point of contact for customers via inbound calls, live chat, and email.
  • Deliver outstanding support through voice and chat, ensuring every interaction is prompt, clear, and helpful.
  • Troubleshoot and resolve customer issues with professionalism and urgency.
  • Build strong relationships by personalizing each interaction.
  • Collaborate with your team to ensure consistent and high-quality service.
  • Share customer feedback and insights to help improve processes.
Requirements:
  • 1+ year of remote/online experience in customer service or a similar role.
  • Experience with bilingual customer support is an advantage.
  • Excellent written and verbal communication skills.
  • Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
  • Calm and solution-focused under pressure.
  • Familiarity with E-Commerce and CRM systems is a plus.
  • Fluent in French and English.
Tech Requirements:
  • Personal computer or laptop with a minimum i5 processor
  • Stable internet connection with at least 15 Mbps upload and download speeds

This role requires a strong ability to work independently and as part of a team, while providing exceptional customer service. If you have the necessary skills and qualifications, please submit your application.

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