Helpdesk Analyst

Primary Purpose of Position- Acting as the team's Officer-in-Charge in the absence of the Senior Analyst and Helpdesk Team Lead.- Provide quality front line application support to the SJgroup business for extended operating hours.- Relieve the workload of corporate resources and improve their capabilities to deliver better results to the business.Key...

Job DescriptionAt Athena, we empower possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. We clear the way by pairing exceptional Philippine-based EAs with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and...

At Tier1usa, we are committed to delivering exceptional customer service. The Helpdesk Operations Manager plays a crucial role in ensuring that our internal customers receive high-quality support.Key ResponsibilitiesLead and manage a team of Helpdesk Analysts to provide efficient and effective support.Monitor team performance, identify areas for improvement,...

Job DescriptionWe at Athena empower exceptional talent with boundless opportunities to achieve more. We achieve this by pairing exceptional Executive Partners (XPs) from the Philippines and Kenya with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater impact on our...

We are seeking a highly skilled and experienced Technical Helpdesk Lead to join our team at Tier1usa. As a Technical Helpdesk Lead, you will be responsible for providing high-quality technical support to our internal customers.Key ResponsibilitiesLead and manage a team of Helpdesk Analysts to provide efficient and effective technical support.Monitor team...

About the RoleThis Helpdesk Operations Manager position is responsible for ensuring that our IT service delivery meets the highest standards. You will work closely with the Helpdesk Team Lead to coordinate support activities, resolve complex technical issues, and improve overall customer satisfaction.Your key responsibilities will include:Leading the...

**Job Description**As a Helpdesk Support Analyst, you will be responsible for providing first-line technical support across the company, resolving IT-related issues promptly, and ensuring the smooth operation of critical systems.You will maintain standard SLA response rates for outstanding issues, diagnose and resolve VPN, VoIP, LOS, and document-related...

Tier1usa is committed to delivering exceptional customer service. As a Customer Service Team Supervisor, you will play a key role in overseeing the day-to-day operations of our Helpdesk team.Role OverviewThe Customer Service Team Supervisor is responsible for managing and leading a team of Helpdesk Analysts. This role requires strong leadership and...

Data Analyst w/ SQLCognizant, a leading consulting and technology services company, has an exciting opportunity for a talented Data Analyst w/ SQL to join our team.The ideal candidate will have experience in sales compensation administration, particularly with hands-on experience on comp tools. A bachelor's degree in Business, Finance, Economics, Statistics...

Data Analyst w/ SQL - Search Engine Account | OnsiteCognizant Quezon City, National Capital Region, PhilippinesJob DescriptionAs a Global Sales Compensation Analyst, you will be responsible for supporting the needs of a Global Business Organization through management of commissions system and reporting. You will play an integral role in maintaining...

Tier1usa is dedicated to fostering an inclusive and diverse workplace environment. As a Senior Support Specialist Team Lead, you will play a key role in delivering high-quality support to our internal customers.Role OverviewThe Senior Support Specialist Team Lead is responsible for managing and leading a team of Helpdesk Analysts. This role requires strong...

Commissions Analyst w/ SQL Background - Search Engine AccountCognizant Quezon City, National Capital Region, PhilippinesJob DescriptionAs a Global Sales Compensation Analyst, you will be responsible for supporting the needs of a Global Business Organization through management of commissions system and reporting. You will play an integral role in maintaining...

ResponsibilitiesProvide L1 technical support for IT-related queries via phone, email, and chat.Troubleshoot hardware, software, and network issues for end-users.Log, track, and escalate tickets using ITSM tools (e.g., ServiceNow).Reset passwords, manage user access requests, and ensure security compliance.Follow ITIL best practices for incident, problem, and...

Title: Service Desk Analyst - L1 Requisition ID: 56157 City: Quezon City Country/Region: PH ResponsibilitiesBe responsible for primary user support and customer serviceRespond to queries from all calls, portal, emails, chats from the clientBecome familiar with each client and their respective applications/processesLearn fundamental operations of...

Job DescriptionAs a Global Sales Compensation Analyst, you will be responsible for supporting the needs of a Global Business Organization through management of the commissions system and reporting. You will play an integral role in maintaining calculation rules in the commissions system; supporting system changes during new fiscal year setup and throughout...

About the Role: We are seeking a skilled Service Desk Analyst to join our team. The successful candidate will be responsible for providing Level 1 technical support for IT-related queries via phone, email, and chat. This role requires strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:...

Support That Goes Beyond the ScreenBe the go-to tech hero in a fast-paced, high-impact environment that powers the mortgage industry. Bring your IT expertise to life in a role that supports real-time business continuity. If you're passionate about tech, thrive under pressure, and love helping people solve problems, this is your moment.Job DescriptionAs...

Arch Global Services offers competitive pay and a comprehensive benefits package. Additionally, Arch is committed to helping its associates create what's next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks...

Job DescriptionWe are seeking an experienced Technical Support Specialist to join our Helpdesk team in the Kingdom of Saudi Arabia (KSA) branch. The successful candidate will be responsible for providing quality front-line application support to our business, acting as Officer-in-Charge in the absence of the Senior Analyst and Helpdesk Team Lead.The role...

We empower possibility through transformative delegation at Tier1usa. As part of our team, you will have exponential opportunities, empowering the fiercely ambitious to reach their most audacious goals.Key Responsibilities:Address employee inquiries, issues, and requests efficiently.Resolve problems promptly and continuously improve support...