Technical Support Specialist

4 days ago


Mandaluyong City, National Capital Region, Philippines Surbana Consultants Pte Ltd – Kingdom of Saudi Arabia (KSA) branch Full time
Job Description

We are seeking an experienced Technical Support Specialist to join our Helpdesk team in the Kingdom of Saudi Arabia (KSA) branch. The successful candidate will be responsible for providing quality front-line application support to our business, acting as Officer-in-Charge in the absence of the Senior Analyst and Helpdesk Team Lead.

The role involves:

  • Providing extended operating hours support to our customers;
  • Assisting in coaching and mentoring junior analysts to achieve team and individual performance standards;
  • Responding to customer requests via telephone, email, and ticketing system;
  • Identifying and resolving critical system and network issues; and
  • Maintaining relevant information in our ticketing system.

The ideal candidate will have a Bachelor's degree in IT or a related field, with a minimum of 5 years' experience in a technical support environment. Strong communication skills, problem analysis and resolution skills, and a good working knowledge of Active Directory, Exchange, and Office 365 are essential.



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