Technical Helpdesk Lead

1 week ago


Quezon City, National Capital Region, Philippines Tier1usa Full time

We are seeking a highly skilled and experienced Technical Helpdesk Lead to join our team at Tier1usa. As a Technical Helpdesk Lead, you will be responsible for providing high-quality technical support to our internal customers.

Key Responsibilities
  • Lead and manage a team of Helpdesk Analysts to provide efficient and effective technical support.
  • Monitor team performance, identify areas for improvement, and implement necessary changes to enhance productivity and service quality.
  • Provide regular reports on team performance, ticket resolution metrics, and areas of improvement.
  • Conduct regular training for team members to ensure they are well-versed in all relevant tools and processes.
  • Act as the primary point of contact for all departments regarding helpdesk support, ensuring clear and effective communication.

The ideal candidate will possess strong analytical skills, excellent problem-solving abilities, and technical proficiency in using relevant tools and technologies.



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