Technical Helpdesk Lead
1 week ago
We are seeking a highly skilled and experienced Technical Helpdesk Lead to join our team at Tier1usa. As a Technical Helpdesk Lead, you will be responsible for providing high-quality technical support to our internal customers.
Key Responsibilities- Lead and manage a team of Helpdesk Analysts to provide efficient and effective technical support.
- Monitor team performance, identify areas for improvement, and implement necessary changes to enhance productivity and service quality.
- Provide regular reports on team performance, ticket resolution metrics, and areas of improvement.
- Conduct regular training for team members to ensure they are well-versed in all relevant tools and processes.
- Act as the primary point of contact for all departments regarding helpdesk support, ensuring clear and effective communication.
The ideal candidate will possess strong analytical skills, excellent problem-solving abilities, and technical proficiency in using relevant tools and technologies.
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Technical Helpdesk Specialist
3 days ago
Quezon City, National Capital Region, Philippines Alejandro Full timeWe are looking for a highly skilled Technical Helpdesk Specialist to join our dynamic team at Alejandro. In this role, you will be responsible for providing expert technical assistance to internal customers, troubleshooting complex technical issues, and collaborating with cross-functional teams to resolve issues.About the JobThis is a unique opportunity for...
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Technical Helpdesk Support Specialist
1 week ago
Quezon City, National Capital Region, Philippines Outsourced Full timeAbout the JobOutsourced, a leading ISO certified Philippines offshore outsourcing company, is seeking a Technical Helpdesk Support professional to join their team. As a key member of the technical support team, you will be responsible for providing exceptional customer service and resolving technical issues related to software, hardware, and IT systems.About...
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Helpdesk Technical Associate
1 week ago
Makati City, National Capital Region, Philippines Hunter's Hub Inc Full timeWe are currently seeking an experienced Helpdesk Technical Associate to join our team.The ideal candidate will have a strong background in System Support and excellent communication skills.About the Role:As a Helpdesk Technical Associate at Hunter's Hub Inc, you will be responsible for providing technical support via phone, email, or chat. You will...
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Helpdesk Operations Manager
1 week ago
Quezon City, National Capital Region, Philippines Tier1usa Full timeAt Tier1usa, we are committed to delivering exceptional customer service. The Helpdesk Operations Manager plays a crucial role in ensuring that our internal customers receive high-quality support.Key ResponsibilitiesLead and manage a team of Helpdesk Analysts to provide efficient and effective support.Monitor team performance, identify areas for improvement,...
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Level 1 Technical Helpdesk Support
1 week ago
Quezon City, National Capital Region, Philippines Outsourced Full timeLevel 1 Technical Helpdesk Support (Bridgetowne)OutsourcedNegotiableOn-site - Quezon City Fresh Graduate/Student Diploma Full-timeJob DescriptionJob SummaryOur AU Client (MSP) is looking for a Level 1 Technical Helpdesk Support preferably with experience in Microsoft Products.About UsOutsourced.ph is a leading ISO certified Philippines offshore outsourcing...
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Specialist, Helpdesk
4 weeks ago
Quezon City, National Capital Region, Philippines Tier1usa Full timeJob DescriptionWe at Athena empower exceptional talent with boundless opportunities to achieve more. We achieve this by pairing exceptional Executive Partners (XPs) from the Philippines and Kenya with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater impact on our...
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Helpdesk Operations Manager
4 days ago
Mandaluyong City, National Capital Region, Philippines Surbana Consultants Pte Ltd – Kingdom of Saudi Arabia (KSA) branch Full timeAbout the RoleThis Helpdesk Operations Manager position is responsible for ensuring that our IT service delivery meets the highest standards. You will work closely with the Helpdesk Team Lead to coordinate support activities, resolve complex technical issues, and improve overall customer satisfaction.Your key responsibilities will include:Leading the...
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Helpdesk Technician
1 week ago
Quezon City, National Capital Region, Philippines Outsourced Full timeAbout UsWe are Outsourced, a dynamic and forward-thinking company that provides dedicated remote staff to international clients. Our mission is to inspire, educate, and enable our partners to achieve their full potential through technology and innovation.About the JobWe are seeking a skilled Technical Helpdesk Support professional to join our team. In this...
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Helpdesk Operations Manager
19 hours ago
Quezon City, National Capital Region, Philippines Strategic Networks, Inc. Full timeCompany OverviewStrategic Networks, Inc. is a leading provider of IT services and solutions.We are committed to delivering exceptional customer experiences and building long-lasting relationships with our clients.We are seeking a skilled Helpdesk Operations Manager to join our team and contribute to our mission of excellence.Key ResponsibilitiesManage and...
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Helpdesk Analyst
3 weeks ago
Mandaluyong City, National Capital Region, Philippines Surbana Consultants Pte Ltd – Kingdom of Saudi Arabia (KSA) branch Full timePrimary Purpose of Position- Acting as the team's Officer-in-Charge in the absence of the Senior Analyst and Helpdesk Team Lead.- Provide quality front line application support to the SJgroup business for extended operating hours.- Relieve the workload of corporate resources and improve their capabilities to deliver better results to the business.Key...
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Helpdesk and Payroll Professional
2 weeks ago
Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time**Job Description:** Compensation Helpdesk RepresentativeTASQ Staffing Solutions is seeking a highly skilled Compensation Helpdesk representative to join our team. As a key member of our team, you will play a critical role in providing support to clients on various compensation-related matters.The ideal candidate will have a strong background in sales...
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Helpdesk Technician
6 days ago
Mandaluyong City, National Capital Region, Philippines TeleTech Holdings, Inc. Full timePursue a fulfilling career at TeleTech Holdings, Inc. as a Helpdesk Technician.About the JobWe are seeking a dedicated Helpdesk Technician to join our Helpdesk-Service Desk Team in Metro Manila Philippines. As a key member of our team, you will be responsible for providing expert technical support and customer service to our clients.Key TasksResolve...
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Helpdesk Support Manager
19 hours ago
Quezon City, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full timeJob OverviewCognizant Technology Solutions Philippines Inc. is looking for a highly skilled Helpdesk Support Manager to lead our HR support team. In this role, you will be responsible for delivering high-quality support to internal and external clients, while managing and developing a team of HR support representatives.Main ResponsibilitiesCoordinate the...
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Global Helpdesk Expert
2 weeks ago
Quezon City, National Capital Region, Philippines GlobexPeople Full timeGlobexPeople is seeking a dedicated Global Helpdesk Expert to join our team. The ideal candidate will have:0-5 years of experience in technical supportStrong knowledge of IT systems and applicationsServiceNow proficiencyExcellent communication and problem-solving skillsThe successful candidate will be responsible for providing technical support to customers...
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Helpdesk Operations Associate
6 days ago
Makati City, National Capital Region, Philippines Hunters hub Incorporated Full time**Job Description:** Helpdesk Operations AssociateHunters Hub Incorporated is seeking a skilled Helpdesk Operations Associate to join our team. In this role, you will be responsible for providing technical support to our clients and ensuring their IT needs are met.About the Company:We are a leading provider of IT solutions, dedicated to delivering...
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Helpdesk Technician Onsite
4 days ago
Quezon City, National Capital Region, Philippines The Hird Corp. Full timeAbout the RoleWe are looking for a highly skilled Helpdesk Technician Onsite to join our team at The Hird Corp. As a Technical Support Specialist, you will provide technical assistance to our end users, ensuring a smooth user experience.Key Responsibilities and RequirementsResolve technical issues through various communication channelsCollaborate with the...
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IT Helpdesk
6 days ago
Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full timeQualificationsBachelor Degree in Computer Science Information TechnologyHas 2 years or more of Helpdesk support or related experience.Candidate should have experience in System Support.With good communications and interpersonal skillsInteract with customers to provide process and response to inquiriesGather information and determine the issues by evaluating...
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Helpdesk Engineer
5 days ago
Quezon City, National Capital Region, Philippines Sourcefit DR Full time**Role Overview:**We are looking for a skilled helpdesk engineer to join our team at Sourcefit DR. The successful candidate will be responsible for managing databases, applications, servers, and network ecosystems to ensure stability and performance of the support environment.The role involves working closely with other teams to ensure efficient resolution...
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IT Technical Lead
2 weeks ago
Makati City, National Capital Region, Philippines Realbase Full timeAbout the RoleThe Technical Lead for our IT Team is a pivotal position in our operations, primarily responsible for leading day-to-day IT services and supporting IT activities locally and remotely. Reporting to the IT Operations Manager, this position combines technical oversight, delivery capabilities with leadership responsibilities.Main...
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Helpdesk Operations Technician
1 week ago
Quezon City, National Capital Region, Philippines Sourcefit DR Full timeJob DescriptionThe Helpdesk Technician will be responsible for providing technical assistance to our clients. This includes responding to customer inquiries, performing remote troubleshooting, and determining the best solution based on the issue and details provided by customers.Key ResponsibilitiesRespond to customer inquiries and provide technical...