Senior Contact Center Platform Engineer

3 days ago

Mandaluyong City, National Capital Region, Philippines Xurpas Enterprise, Inc Full time ₱600,000 - ₱1,200,000 per year

Description

As a senior engineer, you will focus on system engineering, automation, and serve as

the final escalation point. Your duties will align with one of the following specializations:

● Automation: You will be responsible for the creation and management of

automation workflows using Terraform.

● Cloud Telephony: You will manage and resolve complex escalations for our

cloud-based platforms, such as Nuance.

● Server Management: You will provide deep, expert-level server support for the

Calabrio platform.

● Security: You will lead and execute security patching across all on-premise

platforms, including Avaya, Dtools, Sprinkler, and Verint.

Requirements

● Bachelor's degree in Computer Science, Engineering, Information Technology, or

a related field.

● 5+ years of experience in a senior engineering role focusing on platform

management.

● Deep, demonstrable expertise in either:

o Cloud technologies and Infrastructure as Code (specifically Terraform).

o On-premise server administration, management, and security patching.

● Strong knowledge of contact center technologies and architecture.

● Proven ability to lead technical projects and resolve complex, systemic issues.

● Desired Qualifications

● Expertise in both Cloud/Automation and Infrastructure/Security specializations.

● Professional certifications such as Terraform Associate, AWS/GCP Certified

Engineer, or relevant security certifications (e.g., Security+).

● Advanced scripting skills (e.g., Python, PowerShell).

Job Types: Full-time, Permanent

Pay: Php50, Php100,000.00 per month

Benefits:

  • Flexible schedule
  • Flextime
  • Work from home

Application Question(s):

  • expected salary?

Experience:

  • Senior Contact Center Platform Engineer: 5 years (Required)

Work Location: In person

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