Platform Engineering Manager

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeEngineer Full time ₱800,000 - ₱1,200,000
Job Description

We seek an experienced contact center platform engineer to spearhead our technical operations. This role is pivotal in ensuring the success of our client's business operations, as contact center platforms are at the core of customer engagement.

Key Responsibilities:
  • Automation: Design, implement, and manage automation workflows using Terraform and related tools.
  • Cloud Telephony: Troubleshoot and resolve advanced issues on cloud-based telephony platforms (e.g., Nuance).
  • Server Management: Provide deep-level support and administration for Calabrio servers and related systems.
  • Security: Lead and execute security patching for on-premise platforms, including Avaya, Dtools, Sprinkler, and Verint.
Required Skills & Qualifications

The ideal candidate must possess a Bachelor's degree in Computer Science, Engineering, IT, or a related field. Additionally, they should have extensive experience in a senior engineering role with a focus on platform management.

  • Specialized expertise in at least one of the following areas:
    • Cloud technologies and Infrastructure as Code (Terraform).
    • On-premise server administration, management, and security patching.
  • Strong knowledge of contact center technologies and architecture.
  • Proven ability to lead technical projects, manage escalations, and resolve complex systemic issues.
Desired Qualifications

Candidates with combined expertise across both Cloud/Automation and Infrastructure/Security domains are highly desirable. Relevant professional certifications (e.g., Terraform Associate, AWS/GCP Certified Engineer, CompTIA Security+) are also beneficial.

  • Advanced scripting skills in Python, PowerShell, or similar.
Experience Level

A seasoned professional with proven success in contact center engineering is required for this role. Given the critical nature of contact centers to the client's business, only candidates with the right level of technical depth and leadership ability will be considered.

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