Technical Support Specialist for Maritime Software

7 days ago


Makati City, National Capital Region, Philippines JobsAvenuePH Full time

You will provide expert technical assistance to clients of the world's leading developer of commercial maritime shipping software. Your key responsibilities will include managing and documenting daily reported issues in our bug tracking system, collaborating with consulting and project management resources to execute client engagements, and liaising closely with our Infrastructure and Engineering departments to drive efficient solutions that contribute to employee and customer success.

Key Responsibilities
  1. Provide technical support for clients in new client projects and migrations, including reports customization, master data upload, and integration.
  2. Develop and deliver training sessions to colleagues on technical topics.
  3. Create transformations (using XSLT) to convert file formats and update systems.
  4. Serve as a secondary point of contact for technical problems assisting the Technical Services organization.
  5. Demonstrate expertise in diagnosing complex technical issues and communicate effectively with customers at all levels.
  6. Navigate and execute within our Atlassian tool sets JIRA Service Desk, JIRA Software, and Slack.
  7. Maintain open communication with management on the status of initiatives and collaborate with team members to achieve goals.
  8. Communicate regularly with customers and internal stakeholders.
  9. Analyze and resolve login, application, email, hardware, performance, and advanced connectivity issues.
  10. Create and maintain comprehensive documentation and training materials.
  11. Prioritize tasks independently and manage competing demands.
  12. Identify opportunities to enhance experiences for employees and customers by researching and recommending solutions.
  13. Manage JIRA cases and follow established runbooks to complete Client requests.
  14. Exhibit attention to detail and ability to follow detailed instructions.

This role requires a high level of technical expertise, excellent communication skills, and the ability to work collaboratively in a fast-paced environment.

We are looking for a highly skilled and motivated individual who is passionate about delivering exceptional customer service and technical support.



  • Makati City, National Capital Region, Philippines Etrading Software Limited (PH) Full time

    At Etrading Software Limited (PH), we are looking for a highly skilled Software Support Specialist to join our team. The ideal candidate will have a strong background in software development, particularly in Java and web applications.About the RoleThe successful candidate will be responsible for providing top-notch support for our trading applications used...


  • Makati City, National Capital Region, Philippines Its Time For Tims Coffee Full time

    GENERAL RESPONSIBILITY:Provide first-level support and handle the resulting incidents or Service RequestsResponsible for designing, organizing, modifying, installing, and supporting a company's computer systems.Design and install LANs, WANs, Internet and intranet systems, and network segments.SPECIFIC ROLES & DUTIES:A. Technical ResponsibilitiesDirectly or...


  • Makati City, National Capital Region, Philippines Etrading Software Limited (PH) Full time

    Hybrid - Makati 5-10 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionJoin the Future of Fintech as a Senior Application/Client Support Analyst (Senior Software Support Engineer) at Etrading SoftwareWhy Choose Us?Empowering Culture: We prioritize your mental well-being and offer ongoing psych consultation benefits. Our positive work culture celebrates...


  • Makati City, National Capital Region, Philippines Etrading Software Limited (PH) Full time

    Software Support Engineer / Application Support EngineerEtrading Software Limited (PH)Hybrid - Makati 5-10 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionJoin the Future of Fintech as a Software Support Engineer/ Application Support Engineer at Etrading SoftwareAt Etrading Software, we're not just another company—we're a vibrant, forward-thinking...


  • Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full time

    **Job Summary:**Hunter's Hub Inc. is seeking a skilled Technical Support Specialist to provide exceptional technical support via phone, email, or chat. The successful candidate will troubleshoot hardware, software, and network issues with ease and accuracy.About the Role:Provide timely and effective technical support to customers via various communication...


  • Makati City, National Capital Region, Philippines UnitedHealth Group Full time

    Company OverviewOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and...


  • Makati City, National Capital Region, Philippines Galatic Events Corp. Full time

    Job Title: Technical Support SpecialistAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Galatic Events Corp. As a Technical Support Specialist, you will be responsible for providing advanced technical support to resolve software, system, and application-related issues.You will analyze and provide effective...


  • Makati City, National Capital Region, Philippines Marie France Group of Companies Full time

    Job Title: Technical Support SpecialistAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Marie France Group of Companies. The ideal candidate will have excellent technical knowledge and be able to troubleshoot and resolve complex technical issues.Duties and ResponsibilitiesPerform hardware repairs and provide...


  • Makati City, National Capital Region, Philippines Strategic Networks, Inc. Full time

    **Job Description:**We are seeking a skilled IT Technical Support Specialist to join our team. As an IT Technical Support Specialist, you will be responsible for providing technical support and assistance to end-users with their desktop, laptop, and other computing devices. Your primary goal will be to identify and resolve hardware and software issues in a...


  • Makati City, National Capital Region, Philippines PHIL FIRST- HUMAN RESOURCES & SERVICES (FHRS) INC. Full time

    Job Description:The role of the Technical Support Specialist at PHIL FIRST-HUMAN RESOURCES & SERVICES (FHRS) INC. involves providing exceptional customer service by responding to technical inquiries via various channels, including email, online chats, phone calls, and in-person interactions. The successful candidate will be responsible for informing...


  • Mandaluyong City, National Capital Region, Philippines Archangel Tech Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Archangel Technologies, Inc. as a Software Support Analyst.About the RoleThe successful candidate will be responsible for providing exceptional support to our customers, system analysts, and software developers, ensuring that all software issues are resolved...


  • Makati City, National Capital Region, Philippines Wilh. Wilhelmsen Holding ASA Full time

    We are seeking a Senior Crew Support Specialist to join our team at Wilh. Wilhelmsen Holding ASA.This is an exciting opportunity to contribute to the success of our global maritime operations by providing exceptional crew support services and administration.Responsibilities include:Monitoring staff performance to ensure service requirements are...


  • Makati City, National Capital Region, Philippines Realbase Full time

    We are seeking a skilled Technical Support Specialist to join our team at Realbase. As a key member of our customer support team, you will be responsible for providing exceptional day-to-day technical support to clients through Freshdesk emails and calls. Your primary goal will be to ensure that our customers receive timely and accurate information, while...


  • Makati City, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time

    **Job Overview**We are looking for a highly motivated and experienced Technical Support Team Lead - IT to join our team at H2 Software Consulting Services Inc.Job Summary:The successful candidate will be responsible for overseeing the day-to-day operations of the IT Service Desk, ensuring that all tickets are resolved efficiently and...


  • Makati City, National Capital Region, Philippines Recruitment Hub by M and J Solutions Provider Inc. Full time

    We are looking for a skilled Technical Support Specialist to join our team at Recruitment Hub by M and J Solutions Provider Inc. The ideal candidate will have a strong background in customer service and technical support, with excellent communication skills.The role of Technical Support Specialist involves assisting customers via calls and providing timely...


  • Makati City, National Capital Region, Philippines Lendi Group Full time

    Are you a tech-savvy individual looking for a challenging role in a dynamic company? Look no further than Lendi Group! As a Technical Support Specialist, you'll be part of a team that delivers exceptional customer experiences to internal stakeholders and brokers.About the Role:We're seeking a highly motivated and skilled Technical Support Specialist to join...


  • Makati City, National Capital Region, Philippines Realbase Full time

    Realbase Makati, National Capital Region, PhilippinesTechnical Support SpecialistAs a Technical Support Specialist, you will cater to a digital platform and be accountable for providing day-to-day technical support to client queries through Freshdesk emails and calls, communicating in a customer-focused manner, representing Realbase in a professional and...


  • Makati City, National Capital Region, Philippines Etrading Software Limited (PH) Full time

    Job OverviewWe are seeking a highly skilled Senior Application/Client Support Analyst (Senior Software Support Engineer) to join our team at Etrading Software Limited (PH). As a key member of our support team, you will be responsible for delivering exceptional technical support for Java/web applications within an AWS infrastructure.Key...


  • Makati City, National Capital Region, Philippines Barhead Solutions Full time

    As a Technical Application Support Specialist at Barhead Solutions, you will be working on delivering business solutions leveraging Microsoft's Technology Stack. Our team focuses on delivering successful implementations by combining people, technology, and business drivers.We are a leading Microsoft Business Applications partner with global cross-industry...


  • Makati City, National Capital Region, Philippines Pointwest Squad Inc Full time

    Company OverviewPointwest Squad Inc is a leading provider of IT services, dedicated to delivering high-quality support to its clients.We are seeking a skilled and experienced Technical Support Specialist to join our team.