Customer Service and Technical Support Specialist

3 days ago


Makati City, National Capital Region, Philippines Lendi Group Full time

Are you a tech-savvy individual looking for a challenging role in a dynamic company? Look no further than Lendi Group As a Technical Support Specialist, you'll be part of a team that delivers exceptional customer experiences to internal stakeholders and brokers.

About the Role:
  • We're seeking a highly motivated and skilled Technical Support Specialist to join our Level 1 Support team.
  • In this role, you'll provide technical support on systems, processes, and technology within Lendi Group, ensuring seamless operations and resolving technical issues.

Responsibilities:

  • Respond to and resolve inquiries via multiple channels, including self-service, webchat, phone, and email.
  • Educate users on best practices for systems and technologies, such as laptops, Office 365, and Windows.
  • Record case notes for tracking and escalation.
  • Troubleshoot hardware and software issues remotely.

Requirements:

  • At least 2 years of experience in Technical Support or Service Desk with excellent customer service skills.
  • Strong communication skills to engage internal stakeholders in Australia and the Philippines.
  • Proficient in maintaining and troubleshooting devices (Windows and Mac).
  • Ability to investigate issues and troubleshoot based on user input.


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