Help Desk Specialist

1 week ago

Tanauan, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱150,000
Job Title: Customer Service Representative

We are seeking a professional customer service representative to provide exceptional support to our clients in a call center environment. You will be responsible for handling customer inquiries, resolving issues, and ensuring a smooth and satisfying customer experience.

Key Responsibilities:
  • Manage incoming calls, emails, or chats from customers in a timely and efficient manner.
  • Provide accurate information about products and services to customers.
  • Address customer complaints and escalate when necessary to ensure a positive outcome.
  • Maintain detailed records of customer interactions to track progress and improve performance.
  • Adhere to company procedures and compliance guidelines to maintain a high level of quality and professionalism.
  • Achieve performance goals related to quality, efficiency, and customer satisfaction.
  • Participate in training and coaching sessions to enhance service delivery skills.
Candidate Qualifications:
  • A minimum age requirement of 18 years
  • A high school diploma or equivalent is required
  • At least one year of experience in customer service, preferably in a call center environment
  • Strong communication and interpersonal skills to effectively interact with customers
  • The ability to multitask and work in a fast-paced environment with multiple priorities
  • Familiarity with CRM systems and call center tools to streamline processes
  • Fluency in English and Spanish to effectively communicate with customers

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