High-Level Technical Support Expert

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeTroubleshooter Full time A$2,000 - A$25,000

Job Opportunity:

Technical Support Specialist

Our organization is seeking a skilled Technical Support Specialist with a developer's mindset to fill this role.

The ideal candidate will have solid hands-on experience with Go High Level (GHL) in a support, automation, or technical configuration position.

Key Responsibilities:

  • Provide technical assistance for Go High Level issues, including workflows, automations, integrations, and user-facing glitches
  • Investigate user-reported problems, trace logic across workflows, and pinpoint root causes with minimal direction
  • Configure, test, and refine automations, triggers, forms, and custom workflows
  • Collaborate with internal development and implementation teams to escalate bugs, recommend solutions, and contribute to fixes
  • Maintain internal documentation and contribute to a knowledge base for recurring issues and solutions

Requirements:

  • Solid hands-on experience with Go High Level (GHL) in a support, automation, or technical configuration role
  • Developer's mindset — able to debug, trace logic, read logs, and reverse-engineer automation failures
  • Basic programming skills (JavaScript, HTML/CSS, Python, or API usage) for advanced troubleshooting
  • Minimum 2 years in a technical support/helpdesk role, ideally in a SaaS, CRM, or automation-heavy environment

Benefits of the Position:

  • Opportunity to work with a cutting-edge platform like Go High Level
  • Chance to develop and enhance technical skills
  • Collaborative work environment

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