Delivery Operations Manager

4 days ago


Manila, National Capital Region, Philippines Booth and Partners Full time
Job Description

As a Delivery Operations Manager at Booth and Partners, you will oversee the day-to-day operations of our delivery teams. You will be responsible for ensuring that the right resources are allocated to the project and customer requirements, monitoring and improving resource utilization, and providing visibility into resource capacity.

The ideal candidate will have a strong understanding of service delivery concepts, processes, and procedures, as well as excellent communication skills. If you have 2+ years of recruitment experience successfully placing IT talent, this could be the perfect opportunity for you.

Key Responsibilities
  1. Operations Management: Oversee the day-to-day operations of our delivery teams.
  2. Resource Allocation: Allocate the right resources to the project and customer requirements.
  3. Utilization: Monitor and improve resource utilization.
  4. Reporting: Provide regular reports on resource capacity and utilization.
  5. Collaboration: Collaborate with project managers and other stakeholders to ensure successful project execution.
Requirements
  • Service Delivery Concepts: Working knowledge of service delivery concepts, processes, and procedures.
  • IT Terminology: Practical understanding of basic IT terminology, especially around Microsoft and Cisco technologies.
  • Communication Skills: Excellent listening, interpersonal, written, and oral communication skills.
  • Self-Motivation: Self-motivated and dedicated with keen attention to detail.
  • Recruitment Experience: Ideally 2+ years of recruitment experience successfully placing IT talent.
  • Negotiation Skills: Ability to negotiate contract rates with external contractors.
  • Work Experience: 2+ years of related work experience in a professional services or consulting environment.
  • Education: Post-secondary degree, preferred.


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