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Delivery and Operations Specialist

2 weeks ago

Manila, National Capital Region, Philippines NRI ANZ (Philippines) Full time

We're looking for a talented Operations Manager to join our team at NRI ANZ (Philippines) and contribute to our mission of delivering exceptional IT services to clients.

As an Operations Manager, you will be responsible for coordinating the delivery of NRI's contracted services to clients, working closely with Service Delivery Managers to ensure service level targets are met, and preparing operational reports to track progress.

You will also be responsible for maintaining contract awareness, preparing service level exemption reports, and documenting service improvement plans where service level targets have been missed.

The ideal candidate will have a strong understanding of IT service operations, excellent communication skills, and the ability to analyze complex data and make informed decisions.

At NRI ANZ (Philippines), we believe in fostering a collaborative and supportive work environment that encourages innovation and creativity.