Project Delivery Assurance Advisor

2 days ago

Manila, National Capital Region, Philippines Shell Business Operations - Manila Full time

What's the role?

  • Partner with the Delivery Scheduling Team to deliver HSSE, service and cost standards, and act as a primary point of contact for haulers and terminals in managing any amendments to the schedule during its execution and managing scheduling inputs such as supply allocation, urgent orders, and lorry turnout.
  • Act as the owner of the schedules during execution, managing variations to plan as needed to maintain a good grasp of the overall schedule execution status.
  • Manage any variations to plan such as Left-on-board (LOB) redirects including any corresponding surcharges, Order Scheduled Not Delivery (OSND), terminal/depot, load quantity, compartment, trip sequence, and vehicle changes, ensuring that the Delivery Scheduling Team is informed and appropriate actions are agreed immediately and communicated to the drivers.
  • Proactively communicate with Hauliers (dispatcher or Safety Officer) and Terminal Operations staff on changes to schedules, loading, and delivery to customers.
  • Act as the primary point of contact for Hauliers on changes to the schedules, issue resolution, managing lorry availability and turnout, including analysis and reporting of hauler performance and Delivery Schedule Adherence (DSA).
  • Act as the primary point of contact for Supply Operations in managing supply allocations to ensure information is communicated to the Scheduling Team and any amendments to the schedule being executed or planned are agreed and communicated to the drivers immediately.
  • Act as the primary point of contact for Terminal Operations in managing terminal downtime to ensure information is communicated to the Scheduling Team and any amendments to the schedule being executed or planned are agreed and communicated to the drivers immediately.
  • Interface with Customer Operations (CO) to manage delivery inquiries, disputes, complaints, urgent orders, and other delivery-related concerns from customers.
  • Be the customer's primary point of contact for delivery-related concerns during CSC out-of-office hours.
  • Provide support during out of hours when Scheduling is not on duty, e.g., run potential stock out and LOB reports based on updated stock data and adjust the schedule if necessary during out of office hours (nights/weekends).
  • Own performance management monitoring, analysis, and reporting for KPIs related to haulier, supply, and terminal processes.

What we need from you:

  • Graduate of any Engineering Degree
  • Able to work in a highly collaborative work environment
  • Desire and open-mindedness in continuous learning
  • Proficient with MS Office and comfortable with learning new IT systems/applications
  • Strong problem-solving and analytical skills are highly preferred
  • Experience in multi-tasking and working/communicating with different stakeholders through voice, e-mail, and instant messaging
  • Able to handle difficult conversations; has a sense of urgency
  • Shift schedule (AM, Mid, Night) - ROTA changes every month
  • Willingness to work during PH Holidays
  • Preparation for hybrid Delivery scheduler and Delivery assurance

What we offer:

  • Progress as a person as we work on the energy transition together.
  • Continuously grow the transferable skills you need to get ahead.
  • Work at the forefront of technology, trends, and practices.
  • Collaborate with experienced colleagues with unique expertise.
  • Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
  • Benefit from flexible working hours and the possibility of remote/mobile working.
  • Perform at your best with a competitive starting salary and annual performance-related salary increase – our pay and benefits packages are considered to be among the best in the world.
  • Take advantage of paid parental leave, including for non-birthing parents.
  • Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.
  • Grow as you progress through diverse career opportunities in national and international teams.
  • Gain access to a wide range of training and development programs.

We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal: Diversity, Equity, and Inclusion

We are committed to attracting a broader and more diverse pool of candidates. If this position doesn't feel like the perfect fit for your qualifications right now, we'd still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills: Talent Community

Shell Business Operations Manila

Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell's business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.

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