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Customer Service Lead

1 week ago

Manila, National Capital Region, Philippines Abraham Bohol Full time
Guest Services Expert

We are seeking a highly motivated and experienced Guest Services Expert to join our team at Abraham Bohol Resort in Panglao, Bohol. In this critical role, you will be responsible for delivering exceptional guest experiences and ensuring that all guests receive personalized attention and care throughout their stay.

The successful candidate will have at least 2 years of experience in a related field and possess a deep understanding of customer service principles, including empathy, active listening, and conflict resolution. They will also be able to effectively communicate with guests from diverse backgrounds and cultures.

Key Responsibilities:

  • Provide exceptional guest services and respond promptly to guest inquiries and requests.
  • Supervise front desk staff to ensure seamless operations and quality service delivery.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Maintain accurate and up-to-date records, including guest information and feedback.

Requirements:

  • Minimum 2 years of experience in a related field.
  • Deep understanding of customer service principles.
  • Effective communication and interpersonal skills.